Last updated April 29, 2026
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should therefore be read alongside our main Terms: __________.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order you place with us.
In‑store pickup is available for all orders. Pickups are available during opening hours Monday to Saturday, 9:30am to 4:00pm.
Customers will be notified when their order is ready for collection. Please do not attend before receiving confirmation. Proof of order may be required on collection. Orders must be collected within a reasonable timeframe.
We offer shipping at the following rates:
| Shipping Method | Shipping Fee |
|---|---|
|
Royal Mail Tracked 48 2–3 days |
£3.95 |
|
Royal Mail Tracked 24 1–2 days |
£5.95 |
|
Royal Mail Special Delivery (Next Day) Next day by 1pm |
£9.95 |
All times and dates given for delivery of products are provided in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.
Orders are processed within 1–3 working days. Delivery times are estimates and may vary depending on prescription requirements and workload. We are not responsible for delays caused by postal services or circumstances outside our control.
Customers are responsible for providing accurate delivery details. We are not liable for orders lost due to incorrect information provided. Risk of loss or damage passes to the customer upon delivery.
We do not offer international shipping.
UK only.
If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated delivery date.
For EU and UK consumers: This does not affect your statutory rights.
Shipping timeframes begin once an order has been fully completed and confirmed. For prescription orders, this includes receipt and verification of a valid prescription and any required measurements. Production time may vary depending on lens type, coatings, and customisations. Estimated delivery times are provided as a guide only and are not guaranteed.
If you have questions about returns, please review our Return Policy: __________.
If you have any further questions or comments, you may contact us by:
__________
