Returns Policy

Last updated April 29, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at __________ to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and return it to the following address:

Justspecs Optical
Attn: Returns
RMA #
31 Milton Pavement
GRANGE PRECINCT
Birkenhead, Merseyside CH41 2YA
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Prescription glasses and lenses (including reglazing services)
• Items adjusted or modified to customer specifications
• Custom or made-to-order products

For defective or damaged products, please contact us at the details below to arrange a refund or exchange.

Please Note

• All returns must be authorised in advance. Unauthorised returns may not be accepted.
• Prescription and custom-made items (including reglazing services) are non-refundable unless faulty or incorrectly made.
• Customers are responsible for ensuring correct prescription details are provided at the time of order.
• We cannot accept responsibility for issues arising from incorrect or outdated prescriptions supplied by the customer.
• Returned items must be securely packaged. We are not responsible for items lost or damaged in transit.
• We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

__________